FAQ
Delivery Times
Standard Shipping – 2 to 10 Business Days Within Australia
We ship from postcode 2316. Delivery times are estimates only — we have no control over parcels once dispatched.
Australia Post Express Post – 2–3 Business Days
Available to all Australian capital cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Hobart). View Australia Post delivery times.
Personalisation Timescales
All of our range is custom-made to order. We require processing time to design and make your items.
Please check the announcement bar at the top of the page for our current turnaround times. Most orders are ready within 1–3 days and never longer than 2 weeks — even during the Christmas rush.
Custom Orders
Want to make a change to one of our designs, or create something entirely your own? Yes! Just get in touch and we'll make it happen.
Proofs
We do not send proofs unless a specific request is made or it's a custom order. Any changes to the original design (e.g. font) will incur an additional $10 fee, which must be paid before any design work commences. We are unable to accept returns for personalised items.
Rush Orders
Need your order urgently? Get in touch and we'll help prioritise it. A $10.00 rush order fee applies, placing your order at the top of the queue. If you'd also like Express Post, we'll send you an invoice for the shipping difference.
Gift Orders
Will my recipient see the price?
No — prices are never disclosed on parcels or delivery notes. You'll receive an invoice to your email after placing your order. You can also view your orders and invoices by logging into your account.
Can I send the gift directly to the recipient?
Yes! Simply enter the recipient's address as the delivery address at checkout and we'll post it directly to them. The delivery note inside the parcel includes the contents, recipient details, and sender details — but no prices.
International Shipping
We don't ship internationally at the moment.
Wrong Delivery Address?
Mistakes happen! Please contact the Coast and Sun Creations team as soon as possible so we can update the address before your order is dispatched. If your order has already been sent, we'll do our best to arrange a reroute — though we can't guarantee this if the parcel has already arrived at the listed address.
I've Only Received Part of My Order
Don't panic! We try to consolidate all items into one parcel, but if an item takes longer to personalise, we may send items separately so you're not waiting any longer than necessary.
Doormat Care
We recommend keeping your doormat in a dry, sheltered area away from heavy rain and direct sunlight.
Still Have Questions?
Contact us — we're happy to help.