Ensuring prompt and secure delivery is a top priority for us. We dedicate ourselves to delivering your order as swiftly as possible.
Every order is personally crafted by us in Port Stephens, NSW.
Delivery Options
We mainly ship via Australia Post 95% of the time, however some larger items need to go via Aramex or Couriers Please. If you wish for your larger item to not go on Aramex or Couriers Please, get in touch with us asap and we can arrange another carrier (this may incur a slight shipping adjustment)
Delivery Times
Normal Shipping – 2 to 10 Business Days Within Australia
Australia Post Express Post - 2-3 Business days to all Australian Capital Cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Hobart) Aust Post times click here we ship from postcode 2316.
Delivery times are estimates only however we try to ensure they arrive on time.
Personalisation Timescales
All of our range is custom made to order. We require processing time to design and make your items.
Please look at annoucement bar at the vey top of the page for our current turn around times. Most times its 1 - 3 days and It's NEVER longer than 2 weeks (even during the Christmas Rush)
Custom Orders will be advised when we discuss your requirements.
PROOFS We do not send proofs unless a specific request is made. Any changes to the original design e.g. font will be an additional $10 fee that must be paid before any design work is commenced. We are not able to accept returns for any personalised items.
RUSH ORDER FEE
Need your order urgently? Get in touch and we’ll help prioritise your order. There may be a $10.00 fee and this ensures that your order gets put to the top of the queue and dealt with first by our customer service team. If you also want it changed to EXPRESS POST we will send you an invoice for the shipping difference.
I am sending this as a gift. Will my recipient see the price?
Prices are not disclosed. We know you don’t want your recipient to see the price, so we don’t dispatch any orders with prices. You will receive an invoice to your designated email after you have submitted your order.
Alternatively, you can login to your account and view your orders and invoices there.
Can I send the gift directly to the recipient? Will they know it’s from me?
If you’d like to send your gift directly to the recipient, you can add their address as the delivery address in the checkout, and we’ll post the item to their house.
Most of our orders are sent with a delivery note inside your parcel, however, it’s not a gift message.
The delivery note is printed with the contents of the parcel, the recipient’s details, and the sender’s details. Prices are not disclosed in the delivery note.
Do you ship internationally?
Not at the moment.
I gave you the wrong delivery address, can I change it?
Mistakes can happen! If you wish to change the delivery address help us help you by getting in touch with the Letterfy team as soon as possible so we can change the address before the order is processed.
Unfortunately, if your order has already been dispatched it becomes a little trickier but we will always try our best to get it rerouted. We can not make any promises here because if it has already arrived at the listed address then it may be too late.
I ordered a few products but I’ve only received some of them; where are my other gifts?
If you have purchased multiple items and have only received part of your order don’t panic!
We try to consolidate as many products into the same delivery as possible but if an item takes longer to personalise we may send the items in separate parcels to save you waiting any longer then you have to.
Can’t find anything that relates to your query?
Please contact us